About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

120 ratings and 106 comments received in the last 90 days.

27 April 2026

Leanne and Josh were amazing but due to supply chain issues my car was delayed and handover date needed to be pushed back.

24 April 2026

Great service. Couldn't have been more helpful. 4th time buying a mini from here.

21 April 2026

Zayan went above and beyond. He is an asset to your company

19 April 2026

Great communication from the entire team throughout. Josh was a pleasure to deal with. Options etc were explained really clearly. A great experience.

16 April 2026

Stuart at Bolton branch was extremely helpful and can highly recommend him.

12 April 2026

Leanne was great to deal with, no pressure approach which was refreshing. Really lovely and I love my new Mini!

11 April 2026

Professional, courteous and efficient - Stuart was persistent but not pushy !

05 April 2026

Always amazing service from Josh.

04 April 2026

great service from enquiry to completion

04 April 2026

Always buy my minis from Williams and always fantastic customer service.

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03 April 2026

Leanne Sharp was excellent at handling my purchase and dealing with all my questions. Thank you!

03 April 2026

Leanne S. was outstanding from start to finish - knowledgeable staff, genuine care, and a willingness to go out of her way to help me choose the perfect car and financial option.

03 April 2026

Excellent customer service from start to finish, kept informed throughout.

03 April 2026

great team

02 April 2026

Josh Finch at Bolton was extremely patient and helpful throughout the entire process, the customer care was exceptional.

31 March 2026

Joseph Davidson was amazing from start to finish very helpful and understanding. An absolute credit to Mini. Great help that mini sorted out the adaptations i required for me

31 March 2026

Very knowledgeable salesman and lovely showroom

31 March 2026

Josh Finch at Mini was really easy to deal with, understood what I wanted and made the process really straightforward.

29 March 2026

Zayan, who looked after me, was professional, knowledgable and helpful. It was a fabulous car buying experience.

28 March 2026

The whole process was really stress free Was more fun than like oh buying a car is like a chore

26 March 2026

Fantastic service Jason helped us purchase our mini. The handover was fab The whole process was great

25 March 2026

Amazing first class service from Leanne Sharp Williams Bolton. She made purchasing my new mini effortless

25 March 2026

Excellent service from Zayan ! I would highly recommend.

25 March 2026

Excellent service all round special mention to Jason at Williams Bolton

24 March 2026

All queries were comprehensively answered by Stuart Langan in a timely and pleasent manner.

24 March 2026

Leanne Sharp at mini sales Bolton was extremely professional, knowledgeable and helpful from start to finish. The whole process was hassle free and she dealt with all the necessary paperwork etc in an efficient manner. I highly recommend Leanne & Min

21 March 2026

Very satisfied

16 March 2026

Just a top level of service from Zayan. Totally understood what we were after.

16 March 2026

The experience at mini was great, Josh Finch couldn't have been more helpful and knowledgeable. He talked me through all the options available, spent time to understand what I wanted from a car and I now have a car I love.

16 March 2026

Excellent sevice with Leanne Sharpe from sales keeping us fully informed from order to collection and beyhond. Leanne was willing to answer any and all questions and with her manager made the collection experience thoroughly enjoyable.

07 March 2026

Good depth of knowledge, humour and fun during interactions.

06 March 2026

Stuart goes above and beyond to help, we always go to Stuart when we are thinking of changing car

04 March 2026

Always feel welcome as soon as I walk in. Stuart was knowledgeable and excited for me.

03 March 2026

Brilliant service

27 February 2026

We got the car we wanted at the price we wanted to pay

27 February 2026

Great team

25 February 2026

Even though the showroom was busy we got seen straight away and there was a real understanding of what was needed and it was super easy to reserve the car and fill out the paperwork. I was kept up to date for the entire duration.

17 February 2026

Good information regarding what we wanted

17 February 2026

Joseph who we dealt with was very helpful, friendly and explained everything thoroughly so we knew exactly what was happening and needed

28 April 2026

Easy and quick

27 April 2026

First visit Thursday, gearbox oil change £304, promised a wash and vac, did not happen, 2nd visit Sat, after emails and messages to your service team, it finally happened, after a further £354 for rear brakes,

26 April 2026

Shaf was fantastic. He was professional, kind and polite and made sure that I was happy..which I was!

24 April 2026

Completely satisfied, excellent customer service provide.

23 April 2026

Brilliant service

23 April 2026

1. The inability of your service department to give a time to collect a car after a service is poor. 2. The inability of your service department to examine defects on a Thursday or Friday is poor. 3. By contrast, your body shop staff were excellent

20 April 2026

Booked to investigate knocking noise and quoted £156. Received a call later saying the noise could not be located and asking me to authorise a further cost of £450. I said I would consider and ring back. When I did was told problem solved !

17 April 2026

This was my first experience of the Service Department and it wasn't great. Can't fit the full story in this box but happy to explain over the phone if more info is needed

15 April 2026

The immediate issue with driver's side window regulator was resolved. However the investigation into why the window failed to fully operate was not undertaken. I was advised to monitor the problem and report if it happened again.

14 April 2026

Easy drop of, kept updated through out the day via messages

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14 April 2026

No contact from dropping off the car at 8:45 until the invoice at 4:30pm. Invoice did not show 20% discount on service although I was assured it had been applied. No new tyre fitted-I was told no tyres were in stock but no offer to rebook. Rude staff

14 April 2026

They are most helpful with disabled people

14 April 2026

Absolutely terrible trying to get through to book in. Took 3 hours before actually spoke to a human being

09 April 2026

Excellent easy process I am still waiting for my paperwork I was told it would be emailed

09 April 2026

The hole experience was extremely easy I was very impressed

07 April 2026

Polite and friendly service

31 March 2026

MOT completed whilst I waited, coffee on hand. Disappointing they were too busy to wash the car as promised.

31 March 2026

No personal service. Didn't like dropping keys and picking them up in a box and not having someone explain what had been done to my car. It was expensive and did not match the wonderful buying experience at Mini Cotswold.

30 March 2026

Issues raised not addressed and despite being told the keys were in self check out, no locker number provided so ended up wondering around finding staff

26 March 2026

Really excellent service

25 March 2026

Easy to use self check in, but also good having someone available for any other issues.

24 March 2026

Ease of checking in the car. Staff member was friendly and efficient when collecting the car.

24 March 2026

Great friendly personal service

22 March 2026

Would prefer to speak to a person to describe a problem with the car rather than deal with a machine.

22 March 2026

Friendly quick service

17 March 2026

One of your staff most helpful in helping me out to the car with umbrella, even though blowing a gale

15 March 2026

Timely competitive repair

14 March 2026

Too expensive

14 March 2026

I am disappointed as I booked a courtesy car only to be told on the day that none had been booked and they didn't have any left which was a problem as I had meetings. However it was in first and finished early enough that I made my meeting.

13 March 2026

The work was carried out to my satisfaction.

11 March 2026

Service was brilliant couldn't do enough for me and kept me updated throughout

11 March 2026

We asked if one of the saies team could come and talk to us about a Mini and tradeing in our Mini but nothing happened. This is the second time we won't to get the same information and again nothing happened.

10 March 2026

I was satisfied with that service but what let things down was the fact I was asked that check in online which was a complete pain . Also the self check in stations were not what I wanted. The cost of the service warrants a personal check in.

09 March 2026

Miss communication. Took in for specific tran oil change as car comp said 'required' and told to get car in for 10.15. 3pm got call / it needs tran oil changed! Which was why in! Couldn't do it that day so had to leave car till following late aft.

07 March 2026

I thought the digital system that has been set up is absolutely excellent, super easy to use and so convenient when you're busy. Mia in service was brilliant as always by ensuring a certain issue was investigated for me.

07 March 2026

Managed to accurately diagnose my car's engine fault

06 March 2026

Only had car 6 weeks not had a service yet!

03 March 2026

Always got through to the person I wanted to speak to on the phone and whilst in the showroom Stuart was very professional but personal making me feel happy and at ease

01 March 2026

No problems - car serviced

01 March 2026

Very efficient dropping of keys and picking up courtesy car and kept well informed of it being ready which was handy as I live about an hour away

01 March 2026

Your vehicle report says I urgently need a new 70a/h battery at a cost of about £370. I took the car to Halfords the same day and their battery test says it's fine. Matthew Dawson has not replied to my email asking WHY you say my battery is bad.

01 March 2026

They were Great!

28 February 2026

Good friendly staff but MOT took too long

28 February 2026

Service easy to book and wait whilst done Waiting area very clean refreshments on hand if wanted

24 February 2026

No issues

24 February 2026

Quick response. Good service.

24 February 2026

The booking experience was easy and everything went to time on the day

24 February 2026

Everyone very helpful

23 February 2026

All good thank you

22 February 2026

Really helpful, quick professional service.

21 February 2026

Friendly staff

20 February 2026

Was not given a manual mini only offered an automatic , had requested manual had to decline offer of the courtesy car, having never driven an automatic vehicle .

17 February 2026

Car fixed pretty promptly, great communication, Helen found us a loan car and saved our weekend plans!

17 February 2026

No communication re fault and time to be in garage until I was notified that it was ready for collection. I dont understand why the repair took 10 days if it wasn't that serious. I would like to know why the fault occurred and if it's likely recur.

15 February 2026

Professional service

15 February 2026

11:20 Received call to say my car was being valeted and would be ready in 20 mins 11:45 Arrived, told my car shouldn't be too long After 1hr 10mins I went to the desk to ask where it was up to Only then was I told it was ready Given wrong bay number

14 February 2026

Very helpful

14 February 2026

You know you are going to get the best treatment all round from Williams of Bolton and they also look after you will you are waiting

13 February 2026

Staff very friendly, helpful and a nice waiting area. Kept up to date with how my mini service was going

10 February 2026

Service received on entry was excellent, I was guided on how to use Express Service Kiosk. I was kept updated on progress of health check.

09 February 2026

Very helpful and polite

08 February 2026

I am still waiting for the Mot certificate

08 February 2026

Quick service, kept up todate.

08 February 2026

Very poor experience, rude staff member, didn't communicate properly and didn't complete the required task due to late start on car. Got 2 text asking to leave a 10/10 review or send no if not satisfied sent no and no reply

08 February 2026

Made to feel very welcome and not hurried or pressured at any time

07 February 2026

Efficient, great service

07 February 2026

Very friendly and kept me updated through out the day while my vehicle was serviced/MOT

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Williams Bolton.

Address

1 Vincent Way, Raikes Lane, Bolton, BL3 2NB

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 16:00

Phone

01204 900905

Map

Areas served

Bolton as well as surrounding areas including Bury, Wigan, Chorley and Manchester

View map

Address

1 Vincent Way, Raikes Lane, Bolton, BL3 2NB

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:30 - 12:30
Sun:CLOSED

Phone

01204 900900

Map

Areas served

Bolton as well as surrounding areas including Bury, Wigan, Chorley and Manchester

View map